Frequently asked questions
Can’t find your answer? Send us a message through the quote form.
Ordering and pricing
Do you work with private individuals?
This service is aimed at businesses, trades, associations and other organisations. For one-off parts you can still ask – we will tell you if we can help.
How much does 3D printing cost?
It depends on part size and volume, material, quantity and any extra work. We don’t publish price lists – you get a quote once we have your file.
Is there a minimum order?
No. We also print single prototypes.
Can I write to you in English?
Yes. We reply in English, Italian and Slovene.
How does invoicing work for EU companies?
Eurotisk d.o.o. is a Slovenian company with EU VAT number SI26110768. Include your company name and VAT number in the request and we address the quote and invoice to your company. EU VAT rules for cross-border B2B sales apply – check the details with your accountant.
Is the first prototype free?
Yes, your first prototype is free of charge. Further parts and production runs are quoted individually.
Files and technology
Which file formats do you accept?
STEP/STP, STL, 3MF, OBJ and IGES. PDF drawings and dimensioned photos also help.
What if I don’t have a 3D model?
We can create the model from a drawing, sketch or sample. Modelling is quoted separately.
Which materials do you use?
See the Materials & technology page for an overview and properties. We help you choose.
How large can a part be?
The build volume is up to 25 × 25 × 25 cm. How large a part we can print in one piece depends on its shape and orientation. Larger parts can be printed in sections and joined.
Lead times, delivery and confidentiality
How quickly will I get my parts?
Typically: 24–48 hours if you supply the 3D model (small batches 3–5 working days). The exact date is stated in your quote.
Do you deliver outside Slovenia?
Yes, we ship to Italy and other countries. Delivery usually takes a few days; shipping cost and method are stated in the quote.
Are there customs duties within the EU?
No. Slovenia is part of the EU single market, so there are no customs checks on goods moving between EU member states.
Are my files safe?
We use your models only for your order and never share them. We can sign a non-disclosure agreement (NDA) if required.
Send us a file or a sketch – we’ll prepare a quote
Every job is priced individually, based on size, material, quantity and technical requirements. Attach an STL, STEP or 3MF file, or simply describe the part.